Benefits

• Communication becomes quicker which implies more efficient work
• System availability increases, faster correction of errors
• Enhanced correspondence with clients
• Simple decision support
• Reduction of costs

Typical customer requirements

• Plant Maintenance: automatic alert for the technician, if a PM Notification
  or PM order is created on
• XI: alert if a high priority file process fails
• Alert if a job fails
• Notification for the customer if a Purchase Order is created
• Notification email to the Sold-to-party and SMS to the Ship-to-party when a Sales Order is created
• SMS alert to the Vendor (even to multiple phone numbers) if a Purchase Order is created and released
• SMS alert if the status of a Solution Manager message changes
• Alert if a BI Process chain fails
• Alert if a file is not created (payment media or interface file etc.)
• Sending SMS as part of an escalation workflow process
• Payment alert system: notify the vendor in email or SMS if a payment is released
• Email and sms notification inside the company and to the vendor, if a Quality Notification is created, attaching the Smartform printout of the Quality Notification
• Notification to people assigned to a certain equipment, if a break down slip with notification type M2 is created
• SMS to the vendor if goods arrive